Versand
Thank you for shopping with KORE Cycling. Please read our shipping policy carefully before placing an order.
1. Shipping Regions
KORE Cycling ships to selected countries and regions. Available shipping destinations may vary depending on product type, package size, logistics route, and local customs requirements.
If your country or region is not available at checkout, please contact us before placing an order.
2. Processing Time
Orders are usually processed after payment is successfully completed.
Processing time may vary depending on product availability, order volume, warehouse arrangement, holidays, or special product requirements.
For some products, additional preparation time may be required before shipment.
3. Shipping Time
Estimated delivery time varies by destination and shipping method.
Typical delivery time may be affected by:
- Destination country or region
- Customs clearance
- Logistics provider
- Weather conditions
- Holidays
- Remote area delivery
- Force majeure events
Delivery time shown on our website or provided by customer service is an estimate only and is not guaranteed.
4. Tracking Information
Once your order has been shipped, we will provide tracking information when available.
Please note that tracking updates may take some time to appear after the package is handed over to the logistics provider.
5. DDP Shipping
For some countries and regions, DDP shipping may be available.
DDP means that import duties and taxes are prepaid where applicable, making delivery more convenient for customers.
If DDP shipping is not available for your destination, you may be responsible for customs duties, taxes, import fees, or other local charges required by your country or region.
6. Customs and Import Duties
Customers are responsible for complying with local customs regulations.
KORE Cycling is not responsible for delays, additional charges, customs inspections, or delivery issues caused by customs clearance procedures.
If a package is returned, delayed, or held by customs due to incorrect customer information, unpaid duties, import restrictions, or refusal to cooperate with customs clearance, the customer may be responsible for related costs.
7. Address Accuracy
Customers must provide accurate and complete shipping information, including full name, address, phone number, postal code, and email address.
KORE Cycling is not responsible for failed delivery, delays, lost packages, or additional shipping fees caused by incorrect or incomplete shipping information.
8. Remote Areas
Some remote areas may require extra shipping time or additional delivery fees.
If additional fees are required, we may contact you before shipment.
9. Lost or Delayed Packages
If your package is significantly delayed or appears to be lost, please contact us and we will assist with checking the shipment status.
However, KORE Cycling is not responsible for delays caused by logistics providers, customs clearance, weather, holidays, or other factors beyond our control.
10. Damaged Packages
If your package arrives damaged, please take photos or videos of the package and product immediately.
Please contact us within 7 days of delivery and provide:
- Order number
- Photos or videos of the damaged package
- Photos or videos of the product
- Shipping label photo
We will review the case and provide a suitable solution after confirmation.
11. Interpretation and Updates
KORE Cycling reserves the right to interpret, modify, and update this Shipping Policy to the extent permitted by applicable law.
12. Contact Us
If you have any questions about shipping, please contact us:
WhatsApp: +86 17606693696
Email: 17606693696@163.com