Conditions d’utilisation

Welcome to KORE Cycling. By accessing our website or purchasing products from our store, you agree to the following Terms of Service. Please read them carefully before placing an order.

1. Store Information

KORE Cycling provides carbon wheelsets, cycling components, and related bicycle accessories. Product specifications, prices, availability, and shipping options may be updated from time to time without prior notice.

2. Product Information

We try our best to provide accurate product descriptions, images, sizes, weights, and specifications. However, slight differences may occur due to manual measurement, production batches, or display settings. Please contact us before placing an order if you are unsure about compatibility.

3. Orders and Payment

After placing an order, you will receive an order confirmation. Orders will be processed after payment is successfully completed. We reserve the right to cancel or refuse any order if there is incorrect pricing, stock issues, suspicious activity, or incomplete customer information.

4. Shipping and Delivery

We offer shipping to selected countries and regions. Delivery time may vary depending on destination, logistics provider, customs clearance, weather, holidays, or other factors beyond our control. Tracking information will be provided when available.

For some regions, DDP shipping may be available. If DDP shipping is not available, customers may be responsible for import duties, taxes, customs fees, or other local charges.

5. Address Accuracy

Customers are responsible for providing accurate shipping information. We are not responsible for delays, failed delivery, or additional costs caused by incorrect or incomplete addresses.

6. Returns and Refunds

Please contact us before returning any item. Returned products must be unused, undamaged, and in the original packaging when applicable. Refunds or exchanges may not be accepted for used products, damaged items caused by improper installation or use, or customized products unless there is a verified quality issue.

7. Warranty and After-Sales Support

We provide after-sales support for eligible products. Warranty coverage applies to manufacturing defects under normal use. Damage caused by crashes, misuse, improper installation, modification, poor maintenance, or normal wear and tear is not covered.

8. Product Use and Safety

Cycling products must be installed and checked properly before use. We recommend professional installation for wheelsets, cranksets, pedals, and other key components. Customers are responsible for ensuring correct installation, compatibility, and safe riding conditions.

9. Limitation of Liability

KORE Cycling is not responsible for indirect losses, accidents, injuries, delays, or damages caused by improper product use, installation errors, third-party logistics, customs delays, or factors beyond our control.

10. Changes to Terms

We may update these Terms of Service at any time. The latest version will be posted on this website. Continued use of our website means you accept the updated terms.

11. Contact Us

If you have any questions about these Terms of Service, please contact us:

WhatsApp: +86 17606693696
Email: 17606693696@163.com